368 Responsible Gaming – Play Smart & Stay Safe
368 believes that the best entertainment is enjoyed mindfully and in control. This page provides guides, self-control tools, and important information to help every Malaysian user play responsibly.
368's Commitment to Responsible Gaming
At 368, user enjoyment must never come at the cost of personal or financial wellbeing. We believe that online betting and gaming should remain a form of entertainment – not a source of stress, financial hardship, or emotional distress.
That is why we have built a responsible gaming framework that covers self-awareness, accessible control tools, and real support channels for Malaysian users. We don't just provide an entertainment platform – we also take responsibility for the wellbeing of every user on it.
Every 368 user is encouraged to know their own limits, set clear boundaries before playing, and stop when the entertainment starts to feel like a burden.
Do You Recognise the Signs of Risky Behaviour?
Awareness is the first step. Here are some early warning signs that your gaming habits may need attention:
- Feeling compelled to keep playing even after deciding to stop.
- Borrowing money or using daily living expenses for betting purposes.
- Hiding gaming activity from family members or close friends.
- Chasing losses by placing larger bets in an attempt to "win it back".
- Feeling anxious, irritable, or uncomfortable when unable to play.
- Neglecting work, family, or social responsibilities due to excessive time spent on the platform.
If you recognise any of the signs above in yourself or someone you care about, it is important to take early action before the situation gets worse.
How to Set Healthy Time and Budget Limits
Before starting a gaming session, decide on the maximum amount you're willing to spend – and stick to it. Think of money set aside for gaming like an entertainment ticket, not an investment expected to return a profit.
Use a timer on your phone to track how long you've been playing. Shorter, scheduled sessions help you maintain a healthy perspective and avoid unplanned play sessions from dragging on.
The 368 platform keeps a record of all your deposits and withdrawals. Review these records regularly to get a clear picture of your spending habits and make sure they stay within limits you're comfortable with.
Available Self-Control Tools
368 offers several self-control tools that users can access at any time. These tools are designed to help you stay in control of your gaming experience:
- Deposit limit: You can set a daily or weekly deposit limit on your account. Once a limit is set, the system will not allow deposits beyond that amount within the defined period. Contact support at [email protected] to set up these limits.
- Cooling-off period: If you feel the need to take a break, you can request a temporary account suspension for a set period. During this time, you won't be able to log in or make any transactions.
- Self-exclusion: For more serious cases, users may request a full self-exclusion from the 368 platform. This means your account will be temporarily closed and you will not receive any promotional communications.
To activate any of the controls above, please contact the 368 support team at [email protected]. Requests will be processed within 24 hours.
Minor Protection
368 enforces a minimum age requirement of 18 years for all users without exception. We take this responsibility very seriously and carry out identity verification processes to ensure compliance with this rule.
If you are a parent or guardian, here are some steps you can take to prevent children from accessing online gambling platforms:
- Install parental control software on all shared devices at home to block access to betting sites.
- Do not save your login credentials in a browser shared by other family members.
- Educate your children about the risks of gambling and set clear boundaries around internet use.
- Keep your platform account logged out when not in use.
If you suspect a minor is using the 368 platform, please report it to us immediately at [email protected]. All reports will be investigated promptly.
Life Balance & Getting Professional Help
Healthy entertainment is just one part of a balanced life. 368 encourages all users to ensure that gaming activity does not replace time with family, work, social activities, or physical and mental self-care.
If you or someone you know is struggling with problem gambling, don't hesitate to seek professional help. It's not a sign of weakness – it's a sign of wisdom.
In Malaysia, there are several professional support channels for problem gambling. We encourage users who need help to reach out to local health institutions or mental health helplines recognised by the Ministry of Health Malaysia.
For enquiries or assistance regarding account controls and responsible gaming on the 368 platform, reach us at [email protected] or refer to the FAQs us.
- I play for fun, not as a source of income.
- I set a budget limit before starting a session.
- I stop when my limit is reached, even if I'm on a winning streak.
- I do not borrow money to play.
- My family and career remain my top priorities.
- I take regular breaks from the platform.
If you cannot answer "yes" to all of the above, consider speaking with 368 support or seeking outside help.
View FAQsPlay for Fun, Play Smart – That's the 368 Way
Register your account or log in today. Remember – we're here not just for the entertainment, but also to make sure your experience at 368 stays positive and safe.